Effective Date: August 31, 2025
1. Introduction
Welcome to Pianist Express™ (“Pianist Express”, “we”, “us”, or “our”), a product of Piano League LLC. We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy applies to all users of Pianist Express™. By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Our Commitment to Children’s Privacy
Pianist Express™ is designed and intended for use by adults (18 years and older) to find and procure educational services.
We do not knowingly collect or solicit personally identifiable information from children under the age of 13. All user accounts must be created and managed by a person who is at least 18 years old. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information from our servers as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at [email protected].
3. Information We Collect
We collect information that you provide to us directly and information that we collect automatically when you use our platform.
a. Information You Provide to Us:
- Account Information: When you create an account, we collect your name, email address, and phone number.
- Verification Information (for Service Providers): For users listing their services (e.g., piano teachers), we may collect information to verify identity and credibility. This may include government-issued identification, business licenses, or other documents reasonably necessary to confirm identity.
- Payment Information: To process transactions, we collect payment details, such as credit card information. This information is processed by our secure third-party payment processors. We do not store your full credit card number on our servers.
- Communications: We collect information you provide when you communicate with us (e.g., via email for customer support) or with other users through the platform’s messaging features.
b. Information We Collect Automatically:
- Usage Data: We automatically collect information about your interactions with our platform, such as your IP address, browser type, device information, pages viewed, search queries, and the dates and times of your visits.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to enhance your experience, remember your preferences, and analyze platform traffic.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To operate and maintain your account, facilitate connections between users, and process bookings and payments.
- To Verify and Secure Our Platform: To verify the identity of service providers, prevent fraud, and enforce our Terms of Use.
- To Improve Our Platform: To understand how users interact with Pianist Express™ so we can improve its features, functionality, and user experience.
- To Communicate With You: To send you essential transactional information, service updates, and security alerts. With your consent, we may also send you promotional messages. You can opt out of receiving promotional emails at any time by following the “unsubscribe” link included in every email.
- For Legal Compliance: To comply with applicable legal obligations, such as responding to subpoenas or court orders.
5. How We Share and Disclose Information
We are committed to maintaining your trust, and we do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With Third-Party Service Providers: We share information with vendors who perform services on our behalf, such as payment processing (e.g., Stripe), cloud hosting (e.g., AWS), identity verification, and email communication services. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
- For Legal Reasons: We may disclose your information if we believe it is required by law, regulation, or legal process, or to protect the rights, property, and safety of Pianist Express™, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
6. Data Retention
We retain your personal information for as long as you maintain an active account on our platform. After your account is closed, we will delete your primary account data within a reasonable timeframe.
However, we may retain certain information for longer periods as necessary to comply with our legal and financial obligations (e.g., retaining records of transactions for tax and accounting purposes for up to 7 years), resolve disputes, and enforce our agreements. Verification documents are securely deleted after the verification process is complete, unless a longer retention period is required by law.
7. Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and enhance our platform. A cookie is a small text file stored on your device that helps us remember information about your visit.
- Essential Cookies: These are necessary for the platform to function and cannot be switched off. They are usually set in response to actions made by you, such as logging in or filling in forms.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional Cookies: These are used to recognize you when you return to our platform and enable us to remember your preferences (e.g., your choice of language or region).
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact the functionality and your experience on Pianist Express™.
9. Your Data Protection Rights
You have certain rights regarding the personal information we hold about you. Depending on your location, these may include:
- The Right to Access: You can request a copy of the personal information we hold about you.
- The Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- The Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal limitations.
- The Right to Restrict Processing: You can request that we limit the processing of your personal data.
- The Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- The Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
For California Residents:
Under the California Consumer Privacy Act (CCPA), you have specific rights, including the right to know what personal information is collected, the right to delete your personal information, and the right to opt-out of the “sale” or “sharing” of your personal information. Pianist Express™ does not sell or share your personal information as defined by the CCPA.
To exercise any of these rights, please contact us at [email protected].
10. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, or country, where the data protection laws may differ. By using Pianist Express™, you consent to the transfer of your information to the United States and other locations where we or our service providers operate.
11. Third-Party Links
Our platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We may also notify you via email or through a prominent notice on our platform.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Piano League LLC
Attn: Privacy Officer
PO Box 61
Paramus, NJ 07653
Email: [email protected]